Terms of Use

Effective date: 13 July 2026

Welcome to Vital Line. These Terms of Use apply when you browse our website, explore mattresses and sleep products, request custom sizes, create an account, place an order, contact support, or use any related shopping features. By using the website or buying from us, you agree to these terms.

Using the website

You may use the website for lawful personal shopping, product research, account management, and customer support. You agree not to interfere with the site, attempt unauthorized access, copy protected content, scrape product data at scale, submit false information, or use the website in a way that harms Vital Line, our customers, or our partners.

Accounts and customer details

If you create an account or submit checkout details, you are responsible for keeping your login information secure and for making sure your name, email, phone number, billing address, delivery address, mattress size, and order information are accurate. We use these details to process purchases, delivery updates, warranty requests, returns, and support enquiries.

Product information

We aim to present accurate descriptions, specifications, images, prices, promotions, and availability for Bonnell spring mattresses, pocket spring mattresses, custom sizes, bedding accessories, and related sleep products. Product colours, fabrics, quilting, firmness feel, dimensions, packaging, and manufacturer specifications may vary slightly from what appears online.

Orders and payment

Placing an order does not guarantee acceptance. We may refuse, cancel, or adjust an order if an item is unavailable, payment cannot be verified, product or pricing information is incorrect, fraud is suspected, quantity limits apply, or delivery is not available to your location. Your payment method may be authorized or charged according to the checkout flow.

Shipping and delivery

Delivery dates are estimates and may be affected by courier schedules, production timelines, stock movement, customs, address issues, weather, building access, or events outside our control. Please inspect products on delivery and keep packaging where required for returns, exchanges, warranty inspections, or safe handling of your mattress.

Returns, exchanges, and warranties

Returns, exchanges, repairs, and warranty claims are handled according to the policy shown at checkout, on the product page, or in your order documentation. Some products may require original packaging, accessories, serial numbers, proof of purchase, manufacturer approval, or inspection before a refund, replacement, or repair can be approved.

Product care and compatibility

You are responsible for following product care, mattress rotation, support base, cleaning, ventilation, and usage guidance. Vital Line is not responsible for damage caused by misuse, unsuitable bed frames, stains, moisture, incorrect handling, unauthorized repairs, or failure to follow care instructions.

Reviews and submitted content

If you submit reviews, questions, photos, comments, measurements, or other content, you confirm that you have the right to share it and that it is accurate, lawful, and respectful. You give Vital Line permission to use, display, edit, and share submitted content for website, customer support, product, and marketing purposes.

Third-party services

The website may link to or integrate with payment processors, delivery partners, suppliers, review platforms, maps, analytics tools, social networks, or support services. These services are operated by third parties and may be governed by their own terms, privacy notices, warranties, and service policies.

Limitation of liability

The website is provided on an “as available” basis. To the fullest extent allowed by law, Vital Line is not liable for indirect, incidental, special, consequential, or punitive damages, loss of data, loss of profit, service interruption, or issues caused by third-party services, customer misuse, unsuitable product care, or events outside our reasonable control.

Changes to these terms

We may update these Terms of Use from time to time. The latest version will appear on this page with the effective date above. Continued use of the website after changes are posted means you accept the updated terms.

Contact

For questions about these Terms of Use, orders, custom sizes, returns, warranties, or support, contact Vital Line at nomaun20002000@gmail.com.